View

Content
Strategy.

services
About content strategy

I have refined the craft of putting content first.

With my Advanced Content Design certification from Content Design London, I specialise in integrating content seamlessly into the experience design process. Collaborating closely with designers, I ensure that content takes a central role rather than being an afterthought.

Adopting a customer-centric approach, I solve problems by providing the right information to the right audiences at the right time.

putting content first

Putting content first prioritises the alignment of business needs, user needs, communication purpose, and messaging before product design and development. This intentional approach creates high-impact websites and apps, maximising conversion opportunities. Embracing a content-first mindset establishes the foundation for effective digital solutions that resonate with audiences and achieve business objectives.
Content precedes design. Design in the absence of content is not design, it's decoration. ~ Jeffrey Zeldman
Content design

Technical content strategy.

A website or app without engaging copy, captivating imagery, or compelling videos is akin to a blank canvas. To maximise its potential as a communication channel, it is vital to prioritise content in the design process, ensuring that the intended message is delivered effectively without being diluted by design or functionality.

Through my technical content strategy, I provide an invaluable lens that integrates business purpose, user needs, and the interconnected language necessary for seamless communication. By delivering the right information at each stage of the purchasing or conversion journey, and regularly reviewing and optimising these messages, I ensure their relevance and performance over time.

CONTENT LANDSCAPING

By carefully assessing existing content performance using data-driven insights, I identify opportunities to optimise your content strategy. This ensures that costly content creation is minimised, while outdated or redundant content is identified for removal or revision.

By gaining a comprehensive view of your content landscape at the start of the project, you can better allocate production budgets and timelines, while also gaining stakeholder buy-in more easily.

audience research

To create content that truly resonates with your users at the right time and place in their journey is no small feat. It requires comprehensive research on mental models, audience demographics, behaviours, and language to shape effective content hierarchies.

By adopting a user-centric approach, I delve deep into understanding your target audiences, allowing me to craft tailored content strategies that engage and connect with them on a profound level.

Design CollaboratiON

Achieve seamless harmony between content and design. It's crucial for content to work alongside designers to prevent content from being adjusted solely for design purposes (as it sometimes happens).

By fostering a collaborative environment, content creators and UX/UI designers can collectively explore functionality, content types, and layouts that best showcase and present information.

content ecosystems

Simplify the management of your copy. When you have multiple stakeholders and work streams relying on accessing and producing multimedia assets, organising and maintaining your content can be overwhelming.

By building a comprehensive ecosystem, you create a blueprint for your website's substance, enabling seamless collaboration between design, technology, CMS uploads, and multimedia briefings.
Have questions?

You may ask...

What can you do on a site that's already live?

There's a lot! Keep the site relevant by auditing content data and updating underperforming areas. Determine whether the content adheres to the editorial guidelines and art direction and its relevance. Update strategy and implement new suggestions.

Lead with new page requirements or updates if you've built components in the CMS. Structure the page layout using existing components. Conduct frequent content audits across the website and app to ensure cohesion, no errors, and bugs, and to provide enhancement suggestions... and more!

Isn't it the same as experience strategy?

No, but both work streams use similar techniques to formulate their strategies; however, they have different focus areas.

Hence, it's important for these two functions to work closely together to share insights and collaborate on workshops and user testing efforts to optimise efficiency. Content strategy focuses on the information and messaging of a product.

Can content strategy lower my costs?

Absolutely! With my technical content strategy, you can fully harness the advantages of a content ecosystem. Through meticulous content mapping, matching copy templates with designs, automated content production, and promoting reusability, you can reduce production requirements and expedite delivery.

By identifying content needs from the outset, you can begin work immediately without waiting for design completion. Additionally, you'll have a clearer understanding of where content will be located during the design phases, facilitating easier design approval and eventual launch.

Contact

Keen to work together?

contact me
Contact me